Policies / 1 MIN READ
Refunds and delivery problems
Refund requests, duplicate payments and help with purchased files.
On this page
Requesting a refund
You may request a refund within 14 days of purchase through the purchase-support contact. Include your order reference and purchase email address. Never send card details or your private recovery key.
Missing files and duplicate payments
If a file is missing, unreadable or different from the purchased edition, identify the product and describe the issue. Keep your order reference. Do not purchase again to fix a download problem. Report unintended duplicate charges using their order references so the payment records can be checked.
What changes after a refund
Refunds are returned through the original Stripe payment method. Processing time depends on Stripe and your financial institution. Refunded orders lose further private-file access; disputed payments may place access on hold during review. Statutory consumer rights are not restricted by this policy.
Personalized review services are not currently available to purchase.